Refund Policy

1. Return Policy: All returns must be done in accordance with the instructions set out in the Return Policy Here. Shipper is not obliged to agree to any return unless all such instructions are followed to Shipper’s and XpressSend’s satisfaction. Should Shipper agree to the return, Shipper will deliver the replacement Product to your specified address.
2. All refunds shall be made via the original payment mechanism and to the person who made the original payment, except for Cash on Delivery, where refunds may be made via bank transfer or store credit into the individual’s bank account provided that complete and accurate bank account details are provided to us.
3. We offer no guarantee of any nature for the timeliness of the refunds reaching your account. The processing of payment may take time and it is subject to the respective banks and/or payment provider internal processing timeline.
4. We reserve the right to modify the mechanism of processing refunds at any time without notice.
5. In cases where the customer refuses to take possession of the product without sufficient cause or justification, or returns the item without sufficient cause or justification, as provided under Clause 6, XpressSend will safely keep the item for a period of fifteen (15) days, reckoned from the date XpressSend receives the product from customer. After the lapse of such period, the product or item is deemed abandoned by customer, and XpressSend or Seller may dispose of the product or item. Notwithstanding the foregoing, XpressSend will use its best efforts to return the product to the Customer within the time frame provided.